Explore the platform
Each area is designed to work with the others, while permissions keep people seeing only what they are authorised to access.
Create and publish shifts, understand availability, manage worker assignments and keep the schedule connected to the people and participants involved.
Give authorised teams a clear participant profile with plans, goals, contacts, support needs, documents and linked care activity.
Track requirements, expiry, evidence, verification and renewal history without treating an upload as proof of compliance.
Keep notes and work evidence tied to the shift or participant context, with review workflows that support accountability.
Record incidents, complaints, actions and audit events through structured workflows designed for authorised review.
Connect completed and approved work to timesheets, invoices and claim processes while preserving the source record.
Explore a capability in detail
Each guide explains the current Connected Teams record, review path and configuration boundary.
Keep the employee record, organisation membership, onboarding work and supporting evidence connected from the first invitation onward.
Read the capability guideBuild a roster around real people, participant context and the requirements that apply to each organisation.
Read the capability guideMake the shift lifecycle easier to follow: what was planned, who was assigned, what happened and what still needs review.
Read the capability guideGive teams a dependable record of payable time, review decisions and the hand-off to a separate payroll system.
Read the capability guideKeep compliance work connected to the employee record, supporting evidence and the roster decisions it may affect.
Read the capability guideUse the existing Connected Teams document intelligence and Agent AI services to reduce re-keying without allowing AI to approve its own verification decisions.
Read the capability guideGive authorised teams a complete participant view without losing the links between identity, plans, contacts, staff assignments and delivery work.
Read the capability guideKeep the plan visible to the people who need it, while preserving effective dates, ownership and the participant's own choices.
Read the capability guideCapture what happened, connect it to the relevant work and preserve a reviewable record for the authorised care team.
Read the capability guideBuilt to be configured
Requirements, permissions and workflows can be configured as your service grows. The platform keeps manual entry available alongside assisted workflows so teams are not forced into one way of working.
Discuss your workflow