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Connected TeamsBetter care, connected

Support worker app

Support worker app for shifts, notes and compliance

Connected Teams capability

A worker-facing experience for the work that happens between the roster, the participant and the organisation's review process.

The shared Django backend exposes mobile capabilities and APIs; actual mobile availability depends on the separately released app, organisation access and enabled capabilities.
01

See the work assigned to you

The mobile capability contract includes an assigned-shift projection and explicit organisation selection. Workers should only see the organisation and records their authenticated access permits.

  • Assigned shifts
  • Explicit organisation context
  • Tenant-scoped worker access
02

Carry the right participant context

Where the organisation enables participant context, the worker experience can hand off the minimum information needed for delivery. It is not a public participant directory and it does not expose another worker's private records.

  • Permission-controlled participant context
  • Relevant support-plan information where enabled
  • Private access through the shared API
03

Record notes, clock events and documents

The backend capability map includes progress-note, care-delivery, clocking, timesheet, notification and document hand-offs. Some capabilities are marked configuration-dependent or integration-ready, so the Downloads page does not promise an App Store or APK release that has not been published.

  • Progress-note and care-delivery hand-off
  • Clocking and attendance events where enabled
  • Compliance and document workflows where released

A practical workflow

From setup to confident action.

Connected Teams keeps the next step visible while preserving the permissions and review controls that apply to your organisation.

  1. 01

    Install or open the configured worker experience

    Use the existing Connected Teams record and review path for this step.

  2. 02

    Select the authorised organisation

    Use the existing Connected Teams record and review path for this step.

  3. 03

    View shifts and permitted context

    Use the existing Connected Teams record and review path for this step.

  4. 04

    Record delivery, notes or compliance information

    Use the existing Connected Teams record and review path for this step.

Questions, answered

Understand the workflow before you begin.

Is Connected Teams available in the App Store?

Do not assume an App Store release. The current public Downloads page only activates links that are configured. The iPhone and iPad path may be an installable web app.

Can support workers use a browser?

Yes. The organisation portal is browser-based. A separate mobile release may provide a more focused worker experience when configured.

Does the worker app expose all organisation data?

No. Mobile APIs are authenticated, organisation-scoped and capability-controlled.

Keep exploring

See the connected parts of the platform.

View real download options Manage shifts Record progress notes