Getting started
Understand the basic Connected Teams workflow from organisation setup through to inviting your team.
Ask about setupUseful starting points
Find the path that fits your next question.
Use these guides to understand the platform, choose an access path and prepare your team.
Access and downloads
See the current web, mobile and desktop access options. We only publish links that are configured and available.
View downloadsSecurity and trust
Learn how permissions, organisation boundaries, evidence and audit history support safer operations.
Ask a security questionPractical guides
Useful answers for the work behind support.
These guides explain product workflows and link regulated topics to authoritative sources. They are not legal, employment, clinical or compliance advice.
How to manage disability support worker rosters with less rework
A roster is more than a list of times. It connects people, participants, requirements and the evidence that the planned work can be delivered safely and clearly.
Read the guideHow to organise support worker compliance records
A useful compliance record explains what applies, what evidence was received, who reviewed it, when it expires and how it affects the work the person can be assigned to do.
Read the guideHow to prepare support worker timesheets for review
Good timesheet processes make it clear what was scheduled, what was delivered, what was approved and what was sent to payroll.
Read the guideFrequently asked questions
Answers before you begin.
Do I need to install anything?
The organisation portal is available through the web. Mobile and desktop options depend on the configured release links shown on the downloads page.
Can an organisation control requirements?
Yes. Connected Teams uses organisation-scoped permissions, requirements and workflows so teams can configure what applies to their service.
Does uploading a document verify it?
No. Upload and AI extraction are separate from human or authorised verification. The system keeps those statuses distinct.
Where can I ask about my organisation?
Use the contact form and tell us what you are trying to set up. We will route the enquiry to the right next step.