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Connected TeamsBetter care, connected

AI document processing

AI-assisted document processing for care teams

Connected Teams capability

Use the existing Connected Teams document intelligence and Agent AI services to reduce re-keying without allowing AI to approve its own verification decisions.

Document intelligence and Agent AI workflows are present; provider availability, review and organisation permissions still apply.
01

Upload once, preserve the original

The document service validates and stores the source document and version. If extraction fails, the original remains available and the job can be reviewed or retried through the existing workflow.

  • Document and version records
  • Secure evidence access
  • Retryable processing instead of re-uploading
02

Prepare structured suggestions

The intelligence layer can classify supported documents and prepare fields such as credential number, issuing organisation, issue date and expiry date where the source supports them. Missing or uncertain values are not invented.

  • Supported field extraction
  • Confidence and uncertainty context
  • Employee and requirement matching assistance
03

Keep the person in control

Accepted values are routed through the same authoritative qualification and field-evidence services used by manual workflows. High-impact or conflicting updates require the appropriate review and permission.

  • Review, accept, edit or reject suggestions
  • Provenance back to document and version
  • No automatic verification from AI extraction alone

A practical workflow

From setup to confident action.

Connected Teams keeps the next step visible while preserving the permissions and review controls that apply to your organisation.

  1. 01

    Upload and preserve the source

    Use the existing Connected Teams record and review path for this step.

  2. 02

    Classify and extract supported fields

    Use the existing Connected Teams record and review path for this step.

  3. 03

    Review suggestions against current values

    Use the existing Connected Teams record and review path for this step.

  4. 04

    Accept into the authoritative record and verify

    Use the existing Connected Teams record and review path for this step.

Questions, answered

Understand the workflow before you begin.

Can AI read every document?

No. Extraction is limited to supported document types and fields. Unsupported or ambiguous documents remain available for manual review.

Does AI verify a police check or certificate?

No. AI can prepare structured suggestions; an authorised verification workflow is still required.

Can workers enter the same information manually?

Yes. AI is an optional assisted path, not a replacement for authorised manual entry.

Keep exploring

See the connected parts of the platform.

Track employee compliance Manage source documents and audit records Explore AI assistance