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Connected TeamsBetter care, connected

AI assistance

AI assistance for care operations and compliance workflows

Connected Teams capability

Use AI to find the next action in a complex operational record, while keeping human approval and tenant permissions at the centre.

The Agent AI layer is implemented with capability gates, approval records and organisation permissions; providers and features may be configured.
01

Ask about the work already in Connected Teams

The existing agent layer can work across supported operational domains such as shifts, compliance, timesheets, documents, care plans and follow-up tasks. It uses the application's scoped services instead of an unrestricted database connection.

  • Operations and compliance agents
  • Structured findings and recommendations
  • Organisation-scoped context
02

Prepare actions, do not bypass governance

The agent action registry distinguishes read-only findings from actions that write to authoritative records. Sensitive changes can require a human confirmation, and capability or permission gates can turn actions off.

  • Action catalogue and capability levels
  • Human confirmation for high-impact changes
  • Audit and retention records for agent runs
03

Use AI alongside manual workflows

Workers and managers can continue to use normal web forms and review screens. AI is an optional assistant that prepares information or highlights issues; it does not turn an uncertain extraction into a verified credential.

  • Manual entry remains available
  • Document extraction suggestions
  • Expiry and roster follow-up recommendations

A practical workflow

From setup to confident action.

Connected Teams keeps the next step visible while preserving the permissions and review controls that apply to your organisation.

  1. 01

    Ask the agent a supported question

    Use the existing Connected Teams record and review path for this step.

  2. 02

    Review findings and suggested actions

    Use the existing Connected Teams record and review path for this step.

  3. 03

    Confirm only the permitted action

    Use the existing Connected Teams record and review path for this step.

  4. 04

    Inspect the resulting record and audit history

    Use the existing Connected Teams record and review path for this step.

Questions, answered

Understand the workflow before you begin.

Can the Agent change any database record?

No. The agent uses a registered action catalogue with permission, capability and approval controls.

Can AI mark compliance as verified?

No. Extraction and verification are separate, and high-impact status changes require the appropriate review.

Can an organisation disable AI actions?

The agent and capability layers support organisation-specific opt-in and effective capability decisions.

Keep exploring

See the connected parts of the platform.

Process employee documents Track compliance Explore the platform features